Customer Service Training
Remember back in high school when you acquired your very first job? It was most likely a customer service position at the local grocery store, fast food joint, or gas station. Did you have any customer service training after being hired? Well, probably not. The boss most likely told you what to do, and that was about it. In no time you realize why customer service jobs are not so sought after. People just aren't as friendly as they used to be. In more modern times you can actually attain customer service training before tackling a bartending gig or waitress position, and it will probably do you some good.
I had no formal customer service training before taking my first job at a video store. It wasn't a big deal. I was always friendly to everyone, even if they weren't so nice. It's something I excel at. However, after seeing a variety of other employees in action, not everyone can take some criticism so lightly. This is where customer service training is necessary. In my 8 and a half years of customer service jobs, the bartending I did required the most self control. You would assume that a job tending bar at a fancy hotel would be rather dull and relaxed. This is quite the misconception. There are a number of business travelers who drink relentlessly and want you to bill them like it's a meal simply so they can charge it to their company as a travel expense. Then there are the wedding parties where the women get vicious when you finally cut them off. Customer service training will come in very handy in these situations. My co-worker was not as relaxed as I strived to be. She had been working as a bartender for over 20 years, and wasn't about to take crap from anyone. While many might think this is the way to go, it can certainly prove regretful concerning complaints and lack of tips. She is a prime example of someone who lacks proper customer service training.
Do you work in customer service? If so, hats off to your tenacity and patience. This can be a rather difficult and gracious-less field to take on everyday. Many of the newer positions fortunately have the necessary customer service training to aid you in the job. If you lack proper customer service training and wish to acquire it soon; you can hop online and take a gander at the options available. There is good customer service training at your fingertips if you do your research.